I am writing this letter to express our gratitude to the care that our son received at MIND. We have been pleasantly surprised with all the aspects related to our son’s stay and treatment:

The nursing and medical staffs were supportive, understanding and tolerated many of the difficult situations that they had to go through. The caring, professional and well planned treatment our son received from you personally and the rest of the medical team addressed the problem at hand and helped us withstand the pressure of that difficult period. I think you spoiled us and we really appreciate your efforts and continuous support. Your flexibility, willingness to help through any means possible, and your caring to cover all aspects related to the wellbeing of our son both medically, socially and academically, touches our hearts.

All in all we thought that the services and attitude we experiences at MIND no longer exist and it is a great relief to know that we were very wrong.

I am also pleased to relay what the service provider for our insurance company told us and I quote:

• MIND is one of the best institutes in the region
• The inpatient service at the Psychiatry department at the St Georges University Medical Center is the best in Lebanon and one of the best in the region (they do not know if there is a better Psychiatry Department in the region, but it seems no formal comparison has been made)

It gives us a great relief and pride that few people from our part of the world are being recognized internationally, while we congratulate you and your team, we believe that now you have a greater responsibility at your hands. Keep up this great work.

Please relay our thanks and appreciation and especially those of our son to all those concerned.

Loading...