Privacy Policy

Privacy Policy – MIND Clinics
Last Updated: March 2025

1. Introduction
MIND Clinics is committed to protecting the privacy and confidentiality of our patients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our clinics or use our services.

2. Information We Collect
We may collect the following types of personal and health-related information:

• Personal Information: Name, contact details, date of birth, and identification documents.
• Medical Information: Health history, treatment records, prescriptions, and mental health assessments.
• Billing & Payment Information: Insurance details, payment records, and transaction history.
• Website Usage Data: IP address, browser type, cookies, and analytics data when visiting our website.

3. How We Use Your Information
Your data is used to:

• Provide medical and psychological care.
• Schedule appointments and manage patient records.
• Process payments and insurance claims.
• Improve services through feedback and research.
• Comply with legal and regulatory obligations.

4. Data Sharing & Disclosure
We do not sell, rent, or trade your personal data. However, we may share information in the following cases:

• With Healthcare Providers: To coordinate care with other medical professionals.
• With Insurance Companies: For billing and claims processing.
• With Legal Authorities: If required by law or to prevent harm.
• With Service Providers: For IT support, data storage, and analytics under strict confidentiality agreements.

5. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, loss, or misuse. This includes encryption, secure servers, and restricted access to medical records.

6. Your Rights & Choices
You have the right to:

• Access, update, or correct your personal data.
• Request deletion of your records (subject to legal retention policies).
• Withdraw consent for data processing, where applicable.
• Request a copy of your medical records.

7. Cookies & Website Tracking
Our website may use cookies and similar technologies to enhance user experience and analyze website traffic. You can manage your cookie preferences through your browser settings.

8. Retention of Data
We retain medical and personal records as required by law and professional guidelines. When no longer needed, data is securely deleted or anonymized.

9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated revision date.

10. Contact Us
For questions or concerns regarding your privacy, please contact us:

MIND Clinics
St. George Hospital University Medical Center
info@mindclinics.org 
+961 1 449499

+961 3 102123